By Larry Webber, Michael Wallace
ISBN-10: 0470069090
ISBN-13: 9780470069097
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This standard is the one to which you can be certified by outside auditors; this is what we mean when we say an organization is ISO 9000 compliant. ߜ ISO 9004:2000: This standard is for organizations that have already achieved ISO 9001 certification, and it covers standards for continuous improvement. The 2000 in the standard designation is the year the standard was revised. The previous versions from 1994 also included ISO 9002 and ISO 9003, but these were incorporated into ISO 9001 and are no longer in use.
As with any other program within the organization, support from upper management is critical for success. The quality control process requires extra time and resources from almost everyone, so management needs to be prepared to see it through. Form a quality committee to evaluate the process and its impact on your organization. The committee should make sure that management understands the total cost and schedule of the process. ) 2. Train all employees. Make sure that everyone in the organization receives basic quality training (this book can help), and select and train your internal auditors.
The standards aren’t industry specific; they’re designed to fit any process that creates a product or service. Check out “Securing ISO Certification,” later in this chapter, for more about ISO 9000. Creating quality standards Quality standards, for the most part, are voluntary standards set by organizations that represent a particular industry. ) Although the quality standards may technically be voluntary, your customers may require that your business prove that it follows the quality standards before they buy from you.
Quality Control for Dummies by Larry Webber, Michael Wallace
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