By Bobbi Linkemer
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Extra resources for The Secretary's Secret Weapon: Arm Yourself for Success with Seven Essential Communication Skills
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We work for elected officials. The public puts them into office. The public takes them out of office. If we don't listen well to the constituents who call in, and if we don't follow up on those calls, we won't have our jobs very long. Of course, we can't make every caller happy every time. But if someone calls in and says, 'The land across the street from me is owned by the state. It hasn't been mowed in six months, and now it's a fire hazard. ' we have to take some action. If they're upset because we didn't take care of them, you can be sure they will talk to their representative about it.
Includes bibliographical references and index. ) 1. Secretaries. 2. Business communication. 3. Interpersonal communication. I. Title. 14'08'8651dc2096-18069 CIP © 1996 Bobbi Linkemer. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
We cannot be narrow-minded. We tend to think that when we're in this country, others should do as we do; but that is not always true in business. There are cultures in which we need to learn to do things their way if the business is going to continue. " <><><><><><><><><><><><> Summing Up In this first chapter, you have been introduced to a more up-to-date paradigma new view of the job you now hold and what it really takes to do it. It is a myth, and hopefully few people still believe, that "Anyone can be a secretary.
The Secretary's Secret Weapon: Arm Yourself for Success with Seven Essential Communication Skills by Bobbi Linkemer
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