By Sarah Cook
ISBN-10: 1905356927
ISBN-13: 9781905356928
This e-book is meant to supply IT managers with functional recommendation and tips to turn into a good chief. regardless of the setting within which you're employed, offering powerful management results in a weather the place group contributors are looking to supply in their most sensible and the place organizational targets usually tend to be reached. additionally, there's a powerful specialize in management and the construction of stakeholder worth for a corporation. even if you're new to management, or were a pace-setter for a while, this booklet can help you boost your management talents. it truly is designed to help you in realizing the features of a good chief, that can assist you examine the place your strengths and improvement parts are and to create a course of action for understanding your management power.
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Additional info for Leading for Success
Example text
Here is a checklist to assess your own performance in informing employees in a motivating way about the department’s vision and strategic objectives.
Your personal goals and contribution. · The value you bring to ‘the world’. Political intelligence, as I define it, involves: · · · · · Being aware of power bases. Understanding sources of power. Recognising levers of influence during change. Developing strategies for influence. Gaining buy-in from stakeholders. PQ, BQ, SQ and EQ add up to the qualities that leaders need in order to drive high performance at work: · Business intelligence provides the vision and strategy for the future, the sound business case for moving forward, the credible drive and inspiration to others.
Where do customer-facing employees sit in the hierarchy? What messages does your leadership style send to the customer and to the rest of the organisation? 60 4: Leading the Business What feedback do you have to support this? How do you support and strengthen your staff’s abilities to deal successfully with customers? Do you address difficult issues which impede customer service? Are the systems you operate likely to encourage customer satisfaction? Are reward and motivation systems linked correctly to delivering customer satisfaction?
Leading for Success by Sarah Cook
by Kenneth
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