By Vera Hughes (auth.)
ISBN-10: 0333557158
ISBN-13: 9780333557150
ISBN-10: 134912527X
ISBN-13: 9781349125272
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Additional resources for People Skills: Building Business Relationships
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Lean over someone' s shoulder, if you can help it. No-one likes anyone who is inconsiderate or forceful in a physical way. Have respect for other people's personal space. 30 The amount of personal space a person needs varies from culture to culture and from town to country. People who live in towns, for example, or people who live a crowded sort of life, like the Japanese, are used to squashing up, and their personal space is quite small. People from the country, or Australians, for example, where there are wide open spaces and people are not living on top of one another, need much more personal space to feel comfortable.
Even more sympathetic, but it still goes no further. ' Hardly encouraging. ' 'You must be a bit less competent than I thought. ' A bit patronising and disillusioned. ' This is a bit abrupt, and might imply 'I think you can't cope'. Response 9- 'Yes, I find that difficult. ' 'I understand, because I've been in the same boat. ' Much the best response. Not only sympathetic, but offering to help as well. Response 10- 'Yes, I've seen you struggling. ' 'Poor fool! ' If you really wanted to help, response 9 would have been better; sympathy plus action.
Read the description of what has happened so far and then write down what you would do next. Work with a neighbour or on your own. 1 You have been into your Manager's office to collect some papers. She has told you what she wants, the atmosphere is OK and you are just about to go out of the door. She stops you, because she wants to add something. What would you do next? 2 You are showing a visitor out of the building and have reached the main exit door. You both pause a moment to exchange the final words.
People Skills: Building Business Relationships by Vera Hughes (auth.)
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